Principles
- Consumer protection: encourage clear disclosures, fair practices, and accessible support.
- Fair pricing awareness: promote APR understanding and total cost comparisons, not just “monthly payment”.
- Transparency: highlight ranges (amount, term, APR) and ensure key notices are easy to find.
- Privacy & security: encourage encrypted connections and data minimization.
Standards (what we require vs. what we prohibit)
We require
- Clear APR disclosure and clear explanation of fees and the total of payments.
- Accessible terms, privacy policy, and consent language for communications where applicable.
- Reasonable verification steps and clear error messaging for consumers.
- Support contact options (email/phone/address or equivalent) for customer assistance.
We prohibit
- Misleading “guaranteed approval” statements.
- Hidden fees or unclear repayment schedules in consumer-facing flows.
- Pressure tactics that encourage borrowing beyond a consumer’s ability to repay.
- Deceptive marketing practices, impersonation, or untrue claims about affiliations.
Borrower tips
- Borrow the smallest amount that solves your immediate need.
- Prefer offers with clear total cost, clear fees, and manageable payments.
- Review repayment schedules and set reminders for due dates.
- If you expect difficulty paying, contact the provider early to discuss options.
- Consider alternatives such as budgeting adjustments, credit counseling, or assistance programs.
Predatory lending warning
Predatory lending can include excessive fees, misleading terms, pressure to roll over debt, or unclear repayment obligations.
Always read lender disclosures and avoid borrowing if the repayment plan is not affordable. If you believe you are a victim of
deceptive practices, consider contacting your state regulator or consumer protection agency.